top of page
FAQs
-
1. What sizes are available for kids' clothes on your online shop?We offer a wide range of sizes for kids' clothes on our online shop from birth to 12 years.
-
2. How do I know what size to order for my child?We recommend referring to our sizing chart and product measurements to determine the appropriate size for your child, as sizes may vary for each product.
-
3. Do you have a sizing chart available for reference?Yes, we have a sizing chart for reference.
-
4. How long does it take for the clothes to be delivered?Delivery time varies depending on your location in Mauritius. Generally, it takes 2-7 business days for your order to be delivered.
-
5. Is there a minimum order amount for free delivery?Yes, we offer free delivery for orders above Rs 2,000.
-
6. What is your return policy if the clothes don't fit or if I'm not satisfied with the quality?If the clothes are damaged or defective, you can return the items within 7 days of receipt for a refund or exchange.
-
7. Are the clothes on your website made of good quality materials?Gecko Kids products are easily washable and durable, are sewn in 100% cotton (except beachwear), are treated to eliminate pilling and shrinkage, are very soft to the touch and skin, the prints are water-based, and the embroidery and crochet are hand-made.
-
8. Do you offer discounts or promotions on your clothing?Yes, we offer discounts and promotions on our products as advertised. Be sure to sign up for our newsletter and connect to our social media pages (Facebook & Instagram) to stay updated on our latest deals.
-
9. How often do you update your inventory with new styles?We update our stock with new styles regularly, so be sure to check back frequently for new collections.
-
10. Can I contact customer service if I have any questions or concerns about my order?Yes, you can contact our customer service team via email if you have any questions or concerns about your order. Our team will be happy to assist you.
bottom of page